Privacy Policy

Introduction

When you use Living Sphere's services, either via website or the App, you are trusting us with some of your information. We understand this is a big responsibility on our shoulders and we are always working hard to keep your information safe and secure, and give you control over your data. This Privacy Policy section is meant to help you understand what information Living Sphere collects, why we collect such information and how you have full control to update, manage or delete your information.

Living Sphere is a comprehensive security and community management platform helping millions of users to make their life safe, secure and convenient. Our various services include:

Visitor Management: Living Sphere's technology enhances security by ensuring that there is a process of visitor approval managed by the residents who can now control who to allow in the premises.

Delivery management: With Living Sphere, users can have their deliveries left at the gate, in case they are not available at home - and pick them up at their convenience. Living Sphere has also partnered with eCommerce portals to make the entry of delivery personnel faster and more secure.

Security Alert: In case of an emergency, residents can alert their security personnel at the click of a button on the app.

Daily Help Management: All residents receive notifications on the entry of their daily help (maids, cooks, nannies), and can also check their monthly attendance. Residents can also pay their daily help's salary via the app or record a cash payment.

Clubhouse Management & Amenities' Booking: The management committee of a Residents Welfare Association can use this feature to ensure that the clubhouse area is restricted to residents and their guests, understand usage trends, and even implement a booking feature for certain facilities.

Commerce: Living Sphere connects residents with Brands / Service Providers who are willing to offer goods and services to the residents of the community. Living Sphere seamlessly connects the community - the residents, RWA, facility management, security personnel, daily help, visitors and Service Providers - through the app, with a view to improving the security and convenience. Apart from using our services, all users can use our Web and App in a variety of ways to manage their data privacy.

Data Collection

We would like you to understand that the information collected via the Living Sphere app or website is to help us provide you with superlative service.

The information Living Sphere collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. For e.g. for standard Living Sphere services, only your flat details along with name and number will be needed.

Information collected on the Living Sphere app and website:

Residents: Name, Email address, Mobile number, Secondary Mobile number, your apartment/villa number, tenant or an owner, vehicle number (if any) and any other optional information including biography, interests, photographs, reviews, content, communications, posts, listings, payment information, address book etc. as you may have chosen to provide on Living Sphere.

Guests: Name and resident flat to be visited. No other guest information is required on Living Sphere App for entry at gate (Note: Individual Resident Welfare Association [RWAs] may mandate additional information such as phone number, photograph, etc. which is totally at discretion of respective RWAs.)

Service providers to society/individual homes: The name, phone number, resident flat to be visited (if any), vehicle number (if any), entry/exit time, identity proof, visit purpose and photograph. For security reasons, some personally identifiable information of service providers including delivery executives is taken at the gate as per the discretion of the respective RWA and appropriate local laws.

Additional information: IP address, Webpages visited (Pages of livingsphere.in visited by the user; a standard practise to optimize user experience and curate content of a website), browser, device and operating system information (including device ID, Android ID, Apple IDFA ID etc.), mobile network information, the date, time, and referrer URL of your request (the website from which the user was redirected to Living Sphere.com; a standard practice to track and compensate the originator of traffic to Living Sphere website, such as when a visitor clicks on a Google ad for Living Sphere.)

We don't sell or trade user information in any form to anyone. The information is used solely for the purpose of enabling services and making your experience better on Living Sphere platforms. On a case to case basis we give you great value add from third party partners where information will be shared after your explicit consent.

Living Sphere's services are an extension of the services offered by the Resident Welfare Association (RWA) (being our direct customer) of the premises. The RWA members will have access to all the information collected for their society on Living Sphere for recording and security purposes. In case any of the RWA members access any of resident data, Living Sphere will transparently convey the same to the user along with the reason for access of the information.

How We Use Your Data

How the information is collected Living Sphere provides its services through our website and mobile app (will be collectively referred to as "Platforms"). User information is collected via our platforms either directly or indirectly to give great product and service experience.

Direct information: All personally identifiable information as mentioned in "Information Living Sphere Collects" segment is explicitly collected on the platform where users fill in their details and give necessary consent to be contacted or their information to be used by Living Sphere for serving them better via the platforms. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

Indirect information: Information like IP address, device data, browsing data and other information as detailed in "Information Living Sphere Collects" is collected while the user is interacting with our platform. The same is collected to make user experience on our platforms better. Such non-personally identifiable information (non-PII) may also be provided to third party advertisers to ascertain your interests and serve advertisements on third party platforms.

Sharing with Third Parties

We do not share your personal data with third parties without your explicit consent, except where required by law or to provide essential services (e.g., payment processing). When we do share data with service providers, they are obligated to protect your data and use it only for the purposes we specify.

Grievance Officer

In case of any grievance arising from the use of the Platforms, please contact the Grievance Officer, the details of which are set forth below:

Grievance Officer: Tapan Meena
Contact: admin@livingsphere.in

From time to time, we may update this Policy to reflect changes in Living Sphere's services and its policies. Any changes will be effective immediately upon the posting such revised Privacy Policy. If we makes any material changes, it will be notified to you by email (sent to the e-mail address specified in your account) or by means of a notice prior to the change becoming effective. We encourage you to periodically review this page for the latest services and privacy policies.